Shipping policy
Last updated: August 30, 2025
Shipping Summary
- Shipping Location: We ship to customers addresses within the United Kingdom.
- Eligible Products: Shipping applies to all products in our store.
- Delivery Time: Orders are delivered within 6 to 9 business days.
- Shipping Cost: Shipping is free of charge—no cost to the customer.
- Currency: All prices are listed in GBP (£), British Pound.
1. Shipping Coverage
At Ciccil, we currently offer shipping exclusively within the United Kingdom. While we do not yet offer international delivery, we are actively working on expanding our shipping services to additional countries in the near future.
2. Products Covered
Our shipping policy applies to all products listed on our website. Every item is carefully packaged and handled to ensure safe and timely delivery.
3. Delivery Locations
Orders are delivered directly to the shipping address provided by the customer at checkout. We do not currently offer delivery to collection points or pickup lockers.
4. Order Cut-Off Time
Orders placed by 6:00 PM (GMT), Monday through Friday, are eligible for same-day processing. Orders placed after the cut-off time, or during weekends and public holidays, will be processed on the next working day.
5. Order Handling Time
Orders are typically prepared for shipment within 1 to 2 business days. This timeframe includes order confirmation, quality control, and packaging.
6. Shipping and Delivery Time
Once dispatched, delivery across the United Kingdom takes approximately 5 to 7 business days. Deliveries are made on business days only (Monday to Friday). Delays may occur during peak periods such as public holidays or promotional events.
The total delivery time is estimated between 6 to 9 business days.
7. Shipping Costs
We are pleased to offer free standard shipping on all orders within the United Kingdom. There are no additional handling or packaging charges.
8. Address Changes
If you need to update your delivery address after placing an order, please contact us as soon as possible at info@ciccil.com While we’ll do our best to accommodate changes, we cannot guarantee updates for orders that have already been processed or shipped.
9. Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refused delivery, or failure to collect the parcel, we reserve the right to charge for return and reshipping costs.
10. Customs and Import Taxes
Since we currently only ship within the United Kingdom, customs duties and import taxes do not apply. For future international orders, additional tax and duty policies will be included.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail address: info@ciccil.com
Phone number: +448081609196
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Ciccil
Address: 9 Bolton Street, London, W1J 8BJ, United Kingdom
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)