Refund policy
Last updated: August 30, 2025
Return Summary
- Location: We accept returns and exchanges from customers in the United Kingdom.
- What can be returned: Both defective and non-defective items are eligible, as long as they're in new condition.
- Return period: You have 30 days from the date of purchase to request a return or exchange.
- How to return: Returns must be sent by mail.
- Shipping costs: Customers are responsible for the cost of the return shipping label.
- Restocking fees: We do not charge any restocking fees.
- Refund timing: Once we receive your return, your refund will be processed within 7 days.
- Unfortunately, we cannot accept returns on sale items or gift cards.
1. Return Eligibility
At Ciccil, we want you to shop with confidence. If you're not fully satisfied with your purchase, you may return your order within 30 days of the delivery date. Returns are accepted only for customers based in the United Kingdom at this time. To begin the return process, please contact our support team at info@ciccil.com and we will provide full return instructions.
Items must be returned in unused condition, in the original packaging, and with all accessories included. If the returned item is used or returned in poor condition, a reduction in the refund amount may apply.
2. Return Method and Shipping Costs
All returns are processed by mail. For returns of non-defective items, the customer is responsible for return shipping costs. Return instructions and the return address will be provided once your request is approved via email.
3. Product Condition Requirements
To be eligible for a full refund, the returned item must be in brand new, unused condition and packaged securely in its original box with all parts and accessories. If the product is returned in a condition that reduces its resale value (e.g., used or damaged), we may apply a partial refund.
4. Exchanges
We do accept exchanges for customers in the United Kingdom. If you'd like to exchange an item, please follow the return process. Once your return is received and approved, you may place a new order for your preferred item. If the exchange is due to a defect or error, our team will help facilitate a free replacement.
5. Refunds
Once we receive and inspect your returned item, Ciccil will process your refund within 7 business days. Refunds will be issued to the original payment method, and you'll receive confirmation once the refund has been successfully processed. Please note that processing times may vary depending on your financial institution.
6. Restocking Fees
We do not charge any restocking fees for returned items that meet our eligibility requirements. However, for items returned damaged, heavily used, or missing components, a partial refund may apply based on the product’s reduced value.
7. Undeliverable or Refused Shipments
If your order is returned to us due to an incorrect address, refused delivery, or failure to collect the parcel, you may be charged for both the return and reshipping costs. Please double-check your shipping information before submitting your order.
8. Customs and Import Taxes
This refund policy currently applies only to customers in the United Kingdom. If you are shopping from outside the UK, please stay tuned—Ciccil will be expanding return eligibility to additional countries soon. For international orders, applicable customs duties and import taxes are the customer's responsibility.
9. Address Changes
If you need to change your shipping address after placing an order, please contact us at info@ciccil.com as soon as possible. We’ll do our best to accommodate your request, but changes may not be possible if the order has already been processed.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail address: info@ciccil.com
Phone number: +448081609196
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Ciccil
Address: 9 Bolton Street, London, W1J 8BJ, United Kingdom
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)